The IT professionals survey made it clear that there have been three key reasons they might source their IT support:
Essential 24/7/365 support
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That's perhaps why over forty percent of respondents said that being able to pick up the phone for IT support cover any time was a very important reason to outsource their IT support.
Nearly forty percent of respondents cited reduced cost as the main reason for outsourcing IT support.
Keeping a professional on-staff 'just in case' can get high-priced, while multi-vendor support contracts may also increase your IT support costs over time. An outsourced answer allows you to own an expert on standby while not the full-time wage cost.
Almost forty percent of respondents said that a requirement for specialist experience in business IT support would be a significant reason for outsourcing their IT support.
the simple truth is that one business can use a good range of technologies, thus finding an in-house IT professional or team that has experience in all your technologies is unlikely.
A decent outsourced IT support team will be able to give skilled IT support in spite of the technology as they're likely to own an entire force of consultants on totally different IT software and IT hardware. This means they're responsible for knowing the most cost-effective and relevant solutions for your company.